Cashier environment Indicators

The operator calls a customer via a cashier panel or via a network connected PC/Terminal. In either case, the operator will receive information such as:

• Called customer ticket number.
• Called customer waiting time.
• Ongoing waiting times in the system.
• Customer service time.
• Number of waiting customers in different queue types such as VIP, Cashier and Operator.
• Specific trends and prognosis.
• Customer profile.
• Different types of alarms for monitoring service performance.

A call for a new customer may also be automatic via communication with other systems. The operator may also transfer a customer to other queues or operators.