A program for statistics

To make work more effective, lower costs and to increase the service level, many organizations are in need of statistics showing information about their customer flow.
 
In addition to the physical utilities that a queuing system involves, Nemo-Q can additionally provide software which enables different types of analyses. The queuing system stores all events in a database where variables can be processed in real time or retrospectively in favour of staff and resource planning. Databases from different offices can also be connected to each other to give en overall view of the statistics covering an entire area or branch.
 
To exemplify, the stored statistics enables you to answer the following questions about your organisations customer flow:

-          How long has the customer been waiting?

-          How long did the servicing of the customer take?

-          What office had the shortest waiting time?

-          What office serviced the most customers?

-          What type of service takes the shortest/longest time to cater to?

-          At what times is the customer load the highest and therefore also the need of staff the highest?

Since all the times and events are being stored in real time, it makes it possible for nearly all statistical inquires to be answered with a very high precision.

If you are interested in learning more about this or any other of our queuing systems, feel free to contact us!

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