Customer feedback panel

For the opportunity to get really good feedback from customers which leads to greater opportunities in making improvements in your organizations Customer Relation Management (CRM), you need a Customer Feedback Panel (CFP). By using CFP the customer selects one of 5 options to give his or her opinion of the service level. The feedback is stored as a transaction code in the NQ-Statistics to maximize the statistical value.

For management the information is shown in real time. This gives the manager the opportunity to catch the customer before the he or she leaves that branch. It is also possible to install the Customer Feedback as an On-line application. For the on-Line application there is a requierment to have a MSSQL database installed.

NQ-Customer Feedback Panel can be connected either via USB to the Pc were the WIN- Panel is installed or directly to the modular connection box were the NQPanels are connected.

We are convinced that this is the perfect tool to have immediate access to the customers opinion, in contrary to having customers fill out questionnaires when they have left the branch and thus may have rendered their thoughts regarding the service level.

The CFP also gives a great opportunity to promote the users whom is giving the best service to customers!

Included in our pricing is the design and manufacturing of custom prints for the NQ-Customer Feedback Panel.

Please contact us for any questions and pricing information.